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Proactive Managed Services for Microsoft Office365

Fully Harness The Power of Microsoft Office365 with 24×7 Managed Services & Support

Office365 Managed Services & Support

Accelerate the adoption and realize the full benefits of your investment in Microsoft Office365

You can work in new, more productive ways with the cloud. However, as your business evolves to utilize the power of the cloud, so must your systems, your processes, and the skills of your people. Challenges in adjusting can keep you from operating and realizing the value of cloud-based investments successfully.

As a Microsoft Certified Partner, we have the expertise to provide the essential support you need to enhance productivity and uptime through tailored Office365 service management and proactive services.

Our Office365 Managed Support Services, delivered by Microsoft Certified Engineers, includes proactive and reactive problem-resolution services to help you before, during, and after your move to the cloud. We will put together a team and plan to mitigate risks should an issue arise, and accelerate user adoption and value.

We have unique access to Microsoft product groups and engineering resources that allow us to act as an advocate for your IT staff, and we work directly with these internal teams to find a resolution quickly. To support ongoing self-sufficiency, our integrated team model is designed to transfer knowledge on the latest Microsoft technologies to your project team members.

Our comprehensive Office365 Managed Services deliver the below business benefits:

Expert guidance, equipping your team to manage in a cloud-based environment
Proactive services to improve your environment health
Designated TAM or SDM, a cloud specialist who is trained in cloud services
Proactive planning around new updates and releases
Prioritized support queue
Microsoft Silver Partner

Begin Your Journey To Digital Transformation

Managed Services Plans

A Technical Account Manager (TAM) or Services Delivery Manager (SDM) who is assigned to your cloud service provides a consistent, managed support experience and orchestrates planning and delivery of proactive services. With knowledge and understanding of your business or IT initiatives, your TAM or SDM helps direct you to support services that can improve overall effectiveness, performance, and availability

Office365 Managed Services Features

INCIDENT MANAGEMENT

Your TAM or SDM serves as your primary point of contact during outages or service incidents and provides notification, ongoing updates on resolution, and post-incident reviews. Consistent reviews of all open service cases and assistance with escalation facilitate quick, complete resolution of issues that are of high business impact.

UPDATE MANAGEMENT

Proactive notification and specialized guidance help you plan for change that is associated with feature updates or releases for Office 365 Service.

SUBSCRIPTION MANAGEMENT

Your TAM or SDM manages resolution of issues that relate to the Office 365 or Microsoft Azure subscription and provides easy access and answers to questions about billing, account provisioning, service-level agreement (SLA) credits, and more.

SERVICE MANAGEMENT REVIEWS

Regular updates review the delivery of Premier Support and initiate discussion of plans for moving forward.

Simplify the Management of Your Microsoft Office365 Cloud Communication & Collaboration Productivity Suites

Streamline your office productivity environment with a mature delivery model

Microsoft Office365 Managed Services and Support

Service Delivery Management supports your day-to-day business—not just your technology. Microsoft Services shares our expert knowledge and works to increase your team’s skills and understanding.

We help you focus on what is important. Taking a proactive service management approach helps make the most of your investment and facilitates change. We offer the support that you need to maintain service levels and to gain value from your software investments by reducing risks and improving system effectiveness and staff productivity.

A Technical Account Manager (TAM) or Services Delivery Manager (SDM) who is assigned to your cloud service provides a consistent, managed support experience and orchestrates planning and delivery of proactive services. With knowledge and understanding of your business or IT initiatives, your TAM or SDM helps direct you to support services that can improve overall effectiveness, performance, and availability

BENEFITS OF PERSONALIZED OFFICE365 SERVICES

  • Regular reviews of service performance to help make sure that we target what you really need
  • Personalized planning on how to manage your business during a service incident
  • Specialized guidance and assistance with upgrades
  • Guidance for change management
  • Subscription management to help with provisioning, licensing, and billing

Proactive Services offerings provide a proactive approach to lower risk, accelerate IT-team adoption, and enhance operational processes. Certified Microsoft engineers deliver proactive services that use a hands-on, collaborative model that translates product-group knowledge to your IT team.

We strive to deliver exceptional service by working closely with you to support your business—not just your technology. We share our knowledge with your team and provide the support that you need to maintain expected service levels and to gain value from your software investments.

A series of educational workshops provide guidance on areas such as configuration and troubleshooting—equipping your team to manage in a cloud-based environment. Microsoft engineers can guide the definition of operational roles and responsibilities and equip administrators to configure and manage the cloud environment effectively.

We also work to identify potential technology risks and issues with your configuration and infrastructure and provide a prioritized change recommendation.

BENEFITS OF PROACTIVE OFFICE365 MANAGED SERVICES

  • Training sessions for your IT staff to help them be more effective at administering the service
  • Service dependency mapping to identify systems that affect or are affected by Office 365 or Microsoft Azure to expedite troubleshooting
  • Assessments for both operation risk level and cloud-readiness to detect and resolve potential issues before they begin
  • Process improvement services that enhance your on-premises operational processes for Office 365 or Microsoft Azure use
  • Preparatory services to help make sure that you are ready for upgrades

Our Office365 Managed Support Services includes world-class reactive support, as needed. Microsoft provides management of technical and commercial issues that affect your Office 365 or Microsoft Azure service and cloud-enabling infrastructure.

We pair you with a dedicated support team that provides hands-on assistance and immediate escalation for urgent issues 24 hours a day, seven days a week—speeding up resolution time and helping to make sure that your mission-critical systems remain up and running.

BENEFITS OF PROBLEM RESOLUTION SERVICE MANAGEMENT

  • Top-priority routing and escalated support to get you in touch with the experts who can solve your problems
  • Designated TAM or SDM who has specialized knowledge of Office 365 and Microsoft Azure and serves as a single point of contact for support and operations questions
  • Responsive support both in the cloud and on-premises for hybrid business scenarios
  • Access to a global network of Office 365 subject matter experts

Begin Your Journey To Digital Transformation

Celebrating 15+ Years Of Award-Winning Service Excellence

Azure Services Across Three Global Offices

NORTH AMERICA

Suite # 1801, 1 Yonge Street,

Toronto ON M5E 1W7, Canada

EUROPE, MIDDLE EAST & AFRICA

Suite # 318, Al Nasr Plaza, Oud Metha,

Dubai 41318, UAE

ASIA PACIFIC

Floor # 3, MC Complex, Vasai (W),

Mumbai 401202, India

DISCLAIMER: The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.