To realize the full value of cloud computing, you need to ensure your applications and systems remain stable and secure in your new environment.
We not only provide full coverage support for all of your cloud-based solutions but also ensure that your consumption model remains aligned with your business needs and budget. While much of the maintenance associated with your on-premises solutions may be reduced, new skills will be required to maximize your cloud investments.
As a Microsoft Certified Partner, we have the expertise to provide the essential support needed for all of your cloud computing needs. Whether providing for your cloud configuration needs, such as firewall settings or troubleshooting connectivity, or filling the gaps for developer resources, our proactive Managed Services team can efficiently and effectively address your support requests.
Our comprehensive Managed Services for Azure cloud go well beyond the basic troubleshooting provided by a typical managed services provider. Our application-level proactive services deliver:
Visibility — An extranet portal provides the ability to view open service requests in real-time, submit new requests, view health check reports, monthly reports, key performance indicators (KPIs), frequently asked questions, knowledge base ticket history and project prioritization.